Our rentals are first come, first serve. We recommend reserving your items as soon as possible. 

No, a quote on our website is only a quote and does not obligate you to any rentals.  We will verify the details once we receive the quote and send out a final reservation/contract.  Reservations are only completed one you sign the rental contract and pay the deposit.

Yes, we offer delivery and pickup to your event location.  

Most items can either be picked up or delivered based on your preference. There are a few items for which we do require delivery.

No, this is considered a one-day rental.  Typically, we will pick up rental items the following morning for any late-evening events.

We do offer late night pickups for an additional fee. 

You can cancel your reservation up to 14 days before the reservation date subject to the cancelation policy within the terms and conditions of the agreement.

Yes, we do offer setup and/or break down of the rental items.  If you need help to setup and break down the rental items, please contact us and we are more than happy to provide a quote.

The final balance is due 14 days before the event.

At The Hive Party Rentals, we are committed to protecting your privacy. This SMS privacy policy and Terms of Service explain how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).

Terms of Service: By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Hive Party Rentals. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy below. Message HELP for help. Reply STOP to any message to opt out.

1. Information we collect

When you opt in to receive SMS messages from The Hive Party Rentals, we may collect the following personal information:

Your mobile phone number

Your name (if provided)

Any information you provide in your message responses

Message delivery and interaction data (e.g., timestamps, status)

2. How we collect your information

We collect information directly from you when:

You enter your phone number into a web form

You interact with our customer support via SMS

You opt in through a purchase or registration form on our website

3. How we use SMS information

We use your SMS data to:

Send transactional or account-related messages (e.g., order updates, appointment reminders)

Send promotional or marketing messages (only with prior consent)

Respond to your inquiries or support requests

Analyze message delivery and engagement to improve our services

4. Sharing your information

The Hive Party Rentals does not sell or share your SMS opt-in data with third parties for their marketing purposes.

We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:

SMS gateway providers

Phone carriers

Customer support platforms

These vendors are contractually obligated to keep your information secure and only use it to provide services to The Hive Party Rentals.

5. Your choices & rights

You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again.

To request access to or deletion of your SMS-related data, please contact us at info@bookthehive.com

6. Data security and retention

We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

7. Changes to this policy

We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.

8. Contact us

If you have any questions about this policy or your SMS data, please contact us at:

The Hive Party Rentals

info@bookthehive.com